Quality Policy
M.I.R. s.r.l. specializes in managing heating systems, hot sanitary water production, and water treatment systems, focusing particularly on the operation and maintenance of thermal power stations with a thermal power not less than 35 KW. The Management of M.I.R. s.r.l., by ethical choice, commits to managing the company while taking care of the interests and expectations of all involved parties. M.I.R. s.r.l.’s Quality Policy is appropriate to the purposes of the organization; the company is consistently committed to meeting implicit, explicit, and mandatory requirements and to the continuous improvement of the effectiveness of the Quality Management System. All employees of M.I.R. s.r.l. are informed of this commitment, as this policy is communicated and accessible to all of them, in fact, it is displayed in the company’s offices and periodically, during management reviews, it is disseminated and discussed. The Quality Policy of M.I.R. s.r.l. includes a plan to define and review quality and business objectives (Management Review); it is reviewed to verify and ensure its continual suitability to the business system. M.I.R. s.r.l., through continuous improvement, aims to offer a Quality service meeting the needs and expectations of the customer, namely reliability, safety, timeliness, flexibility, punctuality, achieving increasingly better results from an economic perspective. The company management of M.I.R. s.r.l. believes that the tool to consolidate the results achieved and improve its quality objectives is the implementation of a Company Quality System (SQ) compliant with ISO 9001 series standards. The company has been on a path of corporate certification since 1998 and continues to date; updating to the new 2015 edition was the natural continuation of its activities. Therefore, the management commits to guiding and controlling the implementation of the SQ by promoting and supporting the spread of such a culture at all levels, M.I.R. s.r.l. systematically ensures that the Quality Policy is supported by Function Managers and formally implemented. M.I.R. s.r.l. thus aims to continue on the path of quality improvement, with a view to expanding its service offering, in order to meet the growing demands of its Clients. In relation to its reference context and the parties interested in the activities and products/services provided, the Management commits to: · Promote a process approach and, for each process, assess and manage risks and opportunities; · Define objectives and indicators, considering in every action/decision taken all relevant aspects related to quality, and monitor them through constant review; assess customer needs in order to best meet their requirements, thus fostering overall business competitiveness; · Respect and meet all applicable laws and requirements and implement constant control with specific compliance checks; · Provide safe and healthy working conditions and adopt all necessary measures to eliminate hazards, reduce risks and prevent accidents and occupational diseases; · Provide the necessary resources for the realization, maintenance of effectiveness, and improvement of the quality management system. · Always maintain a high level of satisfaction among stakeholders, particularly its own customers and partners. · Maintain a high quality of suppliers. · Respect contractual requirements with customers through clear commercial documentation and staff competence For this purpose, the involvement of interested parties through: · Raising awareness among all interested parties about the commitments of this Integrated Policy; · Managers, Employees, Technicians, must act for the continuous improvement of the product and the system, through the use of methods and techniques of Total Quality. · Every manager must create conditions such that their collaborators can understand and apply the company quality policy and contribute to continuous improvement. · The Management, based on the knowledge of Customer needs and comparison with the best competition, consistently with the strategic objectives of the Company, defines annually the priority areas to operate on · Stakeholder involvement in defining the objectives of the integrated management system; · Continuous training and the acquisition of awareness by Personnel, operating at all levels, regarding the fundamental elements of quality management, colleagues and all interested parties; · Transparent communication and comparison processes in relation to the requirements and performances of the quality management system among all stakeholders. · Compliance with mandatory regulations related to the sector of belonging To make measurable the improvement of the processes that develop within M.I.R. s.r.l. with respect to the stated purposes, the Management has defined a system of indicators and sets annual objectives expressed in quantitative terms as far as possible. The actual achievement of objectives will be monitored at least annually during the quality system management reviews. The same quality policy will be subject to annual review to ascertain its continued adequacy for the purpose of improving the company's performance. The Management ensures that this document is documented, made operational, and disseminated to all personnel and all interested parties. April 2, 2024 The Management of M.I.R. s.r.l.
